Returns & Exchanges
At Beher USA, we strive to ensure the highest quality for our premium Iberian products. Due to the perishable nature of our food items, we offer returns or replacements exclusively for products that arrive damaged or incorrect.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the items in question.
Wait for Review
Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards for food-related returns.
Return Authorization
If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for the return shipment if required.
Refund or Replacement
Once the claim is processed, we will issue a full refund to your original payment method or ship a replacement product at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing